Support
Get help with Rite HQ
Email Support
For technical support, billing questions, or general inquiries, please contact us directly.
Support Email
info@cwfrontierinnovations.com
For urgent matters, please include "URGENT" in your email subject line.
Response Time
Business Days
Monday - Friday
Response Time
24-48 hours
Time Zone
EST (UTC-5)
We typically respond to support requests within 24-48 hours during business days.
What to Include in Your Support Request
To help us assist you more effectively, please include the following information:
- Description of the issueA clear explanation of what you're experiencing
- Steps to reproduceWhat actions led to the problem
- Expected vs. actual behaviorWhat should happen vs. what actually happens
- Browser and device informationBrowser type, version, and operating system
- Account informationYour organization name (if applicable)
- Screenshots or error messagesVisual evidence of the issue
Common Issues & Solutions
Login Issues
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Report Generation Problems
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